Frequently Asked Questions (FAQ's)

How do I contact you ?

Please make sure your question is not already answered below. If you still need to contact us, please send your enquires by filling out this form.

My car is ### and I need this part &&&. Do you have it? and how much does it cost?

Please try to locate the part yourself by inputting your vehicle's VIN number and then searching for the part. If you have the part number, enter it directly in the search box and see if it's available.
If the search function on the website does not return any results for the part numbers you entered, then the parts you need are not available with us.

How do I track my package?

Tracking numbers are usually available within 1 to 3 BUSINESS DAYS after placing your order. Your order status will be updated on your account with the shipping tracking number.

When Can I Expect To Receive My Order?

This mainly depends on the shipping method you chose when you placed your order. For each shipping method, we show the estimated number of days it takes to deliver to your address.

Can I Cancel My Order?

As long as the order status was not updated to "In Preparation" or "Under Review", you may cancel your order.

Can I Cancel My Order?

As long as the order status was not updated to "In Preparation" or "Under Review", you may cancel your order.

Can I Change My Order?

We don't have the ability to accept order changes. If you entered an incorrect address when checking out, we advise you to contact the shipping company as the receiver of the package when you receive your tracking number. If you need additional parts please submit a new separate order. We can't change part numbers or quantities once the order has been placed.

Part of my order is missing. What do I do?

Please fill out the form at this link within 24 hours of receiving your package. (We will thereafter contact the warehouse to enquire about your order)

How Do I Return a Part or Core?

(DO NOT SEND RETURNS BACK WITHOUT AN RMA NUMBER)

All parts must be returned within 24 hours of receipt with a valid RMA number. We do NOT accept returns requests after this period, no exceptions. We apply a 15% restocking fee (50 SAR minimum) on all returned items. To obtain an RMA number, you must contact us and we will issue an RMA number and send you an email with instructions. Returns can't be accepted without an RMA Number.

Important:
We DO NOT Accept Returns on OPENED Electrical and Electronic Parts - No Exceptions
If you plug in the part or open or tear or unseal the plastic or shrink wrap on an electrical or electronic part you CAN NOT return the part for any reason. Instead of using proper diagnostic procedures, some people resort to trial-and-error parts swapping when they don't know how to fix an electrical problem. When parts they have installed do not fix their problem, they want to return them and try something else. Electrical parts are easily damaged by improper installation or testing therefore we can not accept returns on these items unless they are NOT plunged-in, opened or unsealed.

How Should I Ship Back My Return?

  • Check that all of the parts you wish to return are included in your RMA e-mail.
  • All returns should be able to be tracked from the time you ship your return until it is signed for on the dock.
  • Please make sure to clearly write the correct RMA number on the outside of the shipping box.
  • Please do not write on the "boxes" your parts come in as your product will not be considered "resalable".
  • All returns are freight prepaid by the customer. We do not offer return shipping reimbursement regardless of the party at fault.

When will I get my RMA number?

Most RMA numbers are issued within 2-4 business days. (On some items it may take longer than 4 days) Your RMA number along with complete return instructions will be e-mailed to you. If you do not receive your RMA number within 5 business days of your request, please contact us as there may be an issue with your return.

What if my part arrives damaged?

If your order arrives damaged or opened, immediately tell the driver that you are refusing the package due to damage. Do NOT accept the package. If a damaged or opened package has been left in your absence, you will have to contact the shipping company. You have 24 hours to notify us that you received a damaged product. We will not accept responsibility for any damaged claims after 24 hours. No exceptions.

How long do part refunds take?

Most return refunds are processed within 14 days or less after the warehouse receives them back. Some refunds may take longer. Credit card refunds may take up to 2-5 business days to show up on your statement AFTER we process the credit. This is beyond our control. All refunds are applied in the same manner you paid (e.g., if you paid with a check, you will receive a check refund). You should receive an e-mail the day your refund is processed.

My part broke while I was installing it, can I return it?

We cannot accept returns on any part that has been damaged due to incorrect installation.

I want to return my item, but I used some of the hardware. Can I return it?

We cannot accept returns on any part that is missing parts, hardware, or instructions.

I installed my part, can I return it?

All items must be in new resalable condition. We cannot accept items that have been used, installed, or disassembled.

My part is defective, do you pay for damages?

We do not cover any expenses that occur as a result of the installation of a defective product. This includes, but is not limited to, rental car coverage, towing costs, labor, and storage fees.

My part is wrong, do you pay for damages?

We do not cover any expenses that occur as a result of the installation of an incorrect product. This includes, but is not limited to, rental car coverage, towing costs, labor, and storage fees.

I got a wrong part, who pays for return shipping?

We do not offer return shipping reimbursement regardless of the party at fault. All returns are freight prepaid by the customer.

How much will my refund be?

Refunds will be issued on the part itself minus any discounts and restocking fees we apply. Outgoing shipping charges are not refundable for any reason. Your total refund amount will be listed on your refund e-mail.

 

Copyright

Everything found at our website and apps is copyrighted (unless otherwise noted) and may not be used except with our express written consent. Use of our HTML, mages, and or ideas and concepts by you or other third parties for purposes other than those expressed or implied is strictly prohibited and may violate the copyright laws, trademark laws, privacy laws and other laws and regulations. Nothing contained on this site may be construed as granting any license or right to use any of our trademarks or service marks without our prior written consent.

Typographical Errors

In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers we shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed.

International Shipping Policy

Please read our international shipping policy at this link

Processing Orders

In rare cases, we may be forced to adjust the final order price based on the weights and dimensions of the items you ordered and the regulations of the shipping company. You will be updated and informed when such conditions arise.

In case customer ordered discontinued part, we have a right to supply OEM substitution part number, no refund will be given if the price for substitution will be cheaper.